Please read our terms and conditions in full before you use this website. By continuing to browse and use this website implies that you accept these terms, together with our policies governing our relation with you in relation to this website.

The term ‘We’ or ‘our’ or ‘us’ refers to the owner of this website.

The term ‘you’ or ‘your’ refers to the user and viewer of this website.

By placing an order, you are offering to purchase a product on and subject to the following terms and conditions:

1. ORDERING

a) Please fill up your email address and contact details correctly on the appropriate field when placing order.

b) You will be issued with an Order ID number via email which confirms that is in queue for processing until we have received your confirmation on full payment made.

c) For direct bank transfer, please use your Order ID number as payment reference and email/WhatsApp/SMS us the transaction receipt thereafter.

d) Failure to do so may result in your order placed not being able to be processed in time and we shall not be held liable for any compensation to you or any third party resulting from such delay.

e) Kindly note that your order won’t be processed until the full funds have cleared in our bank account.

f) If there is any ambiguity with orders received by us, we will endeavor to fulfill your order to the best of our ability and we reserve the right to cancel or refuse to accept an order placement in whole or in part at any time without giving reason.

g) For any additional requests, kindly liaise with our team and we will try our best to accommodate.

2. DELIVERY

a) Delivery up to 40km is available from Miss J Florist to any physical addresses within Klang Valley. We do not deliver outside of the service area (including PO Box) to ensure our products are at their best conditions. In an event if delivery is made out of the recommended distance of 40km, we do not guarantee the condition and quality of the product to be exact from departure.

b) Same day deliveries available from Mondays to Sundays (except for public holidays, unless stated otherwise), for orders made before 1PM (Malaysia time – GMT +8.00) to be delivered between 4PM – 6PM. Customer is required to have payment made immediately or before 1PM. Failure to do so may result in your order placed not being able to be processed in time and we shall not be held liable for any compensation to you or any third party resulting from such delay.

c) All standard deliveries/ advance orders are completed from Mondays to Sundays (except for public holidays, unless stated otherwise), 10AM – 6PM. In event of peak periods (Valentine’s Day & Mother’s Day), our delivery service can be completed between 10AM – 8PM. Customers will be informed should there be any delays. Your understanding is required.

d) We do not guarantee the delivery to be on time and we shall not be held liable for any failure to perform in our obligations whereby such failure is a result of natural phenomena (severe weather conditions and natural disasters such as heavy rain, storm, flood etc.).

e) We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.

f) There is additional surcharge for delivery which will be shown during checkout.

g) To avoid issues or delays with delivery, please ensure that you have included the full address details, including accurate postal code and contact number of the intended recipient, together with your contact number or email address so that we can notify you in the event that any delivery problems are encountered.

h) Please be aware that the delivery person will deliver the products by hand to the address provided in good faith. If the recipient fails to make contact with us or the delivery person in good time, we reserve the right to charge for re-delivery to either the same address or an alternative address.

3. PRICING

a) Whilst we try and ensure that all details, descriptions and prices displayed on our website are accurate, errors may occur.

b) If we discover an error in the price of any products which you have ordered, we will inform you of this at soonest possible and give you the option of reconfirming your order at the correct price or cancelling it.

c) If we are unable to contact you, we will treat the order as cancelled and you will receive a full refund if you have already fully paid for the product. The price of each product is displayed with the product (delivery fee and tax excluded).

d) Sales and Services Tax (SST) at the prevailing rate may be charged on product ordered (if applicable).

e) As the flowers provided to us are subject to seasonal and price changes beyond our control, all displayed prices of our products are subject to change without prior notice and we shall not be held liable for any compensation to you or any third party resulting from such changes. Price hike may occur during other circumstances too, such as busy periods and limited stock availability.

f) Upon receiving your order placement, we will inform you of this at soonest possible and seek your advice and approval before proceeding with your order with the increased price or have the flowers replaced at the usual displayed price or cancelling it (if applicable).

g) Upon the order cancellation, you will receive a full refund if you have already fully paid for the product.

4. PROMOTION

a) We may from time to time offer special sales/offer, promo/coupon codes and discounted prices (promotion) which may apply in respect of any, or certain specified, purchases made through this website.

b) The terms and conditions of use relating to any promotion will be specified at the time of use. In the event that a customer has made a partial/full payment and the price of the same product is discounted due to promotion, the total price of the product at the time of purchase shall prevail.

c) We are unable to offer/apply discounts or promo/coupon codes for the payment that have already been made.

d) We reserve the right to change the terms and conditions of promotion, or withdraw altogether, at any time without prior notice.

e) Also, we reserve the right to offer personalized promotion which is only redeemable by specified customer(s).

f) Promo/coupon codes can be entered under ‘Cart’ page during the checkout process. The new total price will be reflected on the same page, before you proceed to checkout.

5. MODE OF PAYMENT

a) Direct Bank Transfer: Account Name: GEM Live Sdn Bhd: UOB Bank Account Number: 128 3019 263. Credit or Debit Card via Razer Inc: We only accept credit or debit card with MasterCard and Visa via Razer Inc. Payments are conducted through a third party, i.e. Banks and Razer Inc.

b) We will not be responsible for any technical errors that may arise during the payment process. However, we will endeavour to the best of our ability to work with you and the third party to reach a fair solution.

c) For our customer who has placed order for same day order is required to have payment made immediately or at least before 1.00 pm. For our customer who has placed order for advance order is required to have payment made at least 24 hours in advance before the start of chosen delivery time slot.

d) If payment is made late, we reserve the right to change the chosen delivery time slot to the next delivery time slot available. Please read the 1. Ordering for more information.

6. SUBSTITUTIONS

a) We reserve the right to substitute the flower varieties and colours on our product displayed on our website subject to availability.

b) All the photos posted on our website and other online platforms are taken by professional camera and processed by photo editing software.

c) Actual product arrangement, bloom size, bouquet size, wrapping style, colours and shades may vary from the photos shown.

d) For mixed flower arrangements, in the event that certain flowers are not available, we will replace the flowers of a similar value while maintaining the overall aesthetic of the arrangement.

e) The same applies to the accessories attached with the flower.

7. INACCURACY OF INFORMATION AND CUSTOMIZATION

a) Occasionally, there may be information or contents on our website, and all our social media platforms, that contain typographical error, inaccuracies, omissions, which may relate to the product description, pricing, availability and article contents.

b) We reserve the right to correct any errors, inaccuracies, change or edit information without prior notice to the customers.

c) Occasionally, there may be human errors on the customization (ie. sticker wording for balloon etc.) and message card of our products, which contain typographical error, inaccuracies, omissions, that may relate to the customization requests of our customers.

d) All our products are made in good faith and we may or may not be held liable, depending on the severity of the case. If customers are not satisfied with the purchased product(s), please read 10. Cancellation, Return and Refund Policy for more information.

8. ACCESSORIES

a) All our products are made in good faith and will be handed over to the recipient in good condition.

b) However, if the condition of the product(s) deteriorated after handed over to the recipient, we shall not be held liable for any compensation to you or any third party resulting from such changes.

9. THIRD PARTY PRODUCTS

a) Our terms and conditions do not apply to any sales of third-party products on our website. Sales of third-party products are subject to the third party’s terms and conditions (if applicable).

b) Customers should read the third party’s terms and conditions prior to placing order. By ordering with us, customers acknowledge and accept that we have no responsibility for and shall not be held liable for any compensation to you or any third party in respect of any sales of third-party products on our website.

10. CANCELLATION, RETURN AND REFUND POLICY

a) Orders paid cannot be cancelled or transferred and no refund once part/full payment has been made.

b) As flowers are highly perishable items, we are unable to accept returns. We offer customers cash refund or credit form or replacement only at our full discretion if the product arrives in very poor shape or form (more than 50% of the flowers are wilted or dead).

c) For refunds, please contact or report to Miss J’s Customer Support team within 24 hours upon delivery. Refund is subjected to a mandatory review and investigation process by our Customer Support team. The product(s) should also remain the same way as delivered. When a report is filed, kindly input the order number, several pictures of the defective product, and reasons on refund request.